We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.
As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.
As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:
Generous starting salary
£7,500 annual car allowance
All mileage and expenses paid
25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
Up to 8% employers pension contribution
Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
Confidential and free access to counselling and legal services
Required experience and qualifications:
Passionate about providing high-quality care and improving the lives of residents
Registered Nurse (RN) qualification or equivalent professional experience
Significant experience in a senior operational/leadership role in a care home setting
Turnaround home management experience
Significant experience in managing budgets, financial planning, and cost control
Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
Strong track record of improving care quality and driving operational efficiencies
Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed
Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
Manage all sales enquires and proactively promote the home in the local community
Build a culture of robust performance management
Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
Demonstrate determination to deliver quality care
Build close and trusting relationships with residents and their loved ones
This is a demanding but rewarding national role that could see you based anywhere across Northern England.
Our Staff
Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too.
Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.
Celebrating Success
Celebrating Success is our sector-leading employee recognition programme, which is designed to recognise all staff who work hard to help our homes and hospitals meet the high-quality care and business standards we set ourselves and allows staff to share in the success of the business.
In addition, throughout the year there are a number of opportunities, such as Employee of the Month and the Barchester Care Awards, which recognises our committed people across the business for a job very well done.
We provide one of the best rewards packages in the care sector and offer a competitive salary and impressive benefits.
We value our employees
Our people are as diverse and as individual as our residents and patients. We promote equal opportunities and encourage all our employees to treat one another and those we care for with honesty and respect. We aim to create a family environment in all our homes, hospitals and offices.
We are focused on providing equal opportunities to prospective and existing employees at Barchester and display the Disability Confident logo with pride.
Learning about why Barchester is unique within the care sector is central to our induction programme. Our new staff receive a comprehensive overview of all elements of our business so they can feel confident in fulfilling their role and contributing to our vision.
Professional Development
The learning doesn’t stop there. Our people have opportunities throughout their Barchester career; from refreshing their knowledge and learning new skills, to continuing their personal and professional development.
We also actively encourage our people to review their performance and develop their role at Barchester by using our bi-annual Performance Development Plan. Many of our people have exceeded their aspirations in successfully completing externally accredited qualifications.
There are no limits to how far our people can progress their career at Barchester.